Outsourced sales communication
You already paid for the lead. We answer it — in your voice, to your standard, in under a minute — and work it until it closes or it's honestly dead.
Your business
Recorded conversation
No form. Type a real inquiry and watch the clock.
The problem
Every dot below is one of your leads. Watch what your current response time does to them.
420 leads · reply in 3 h
At a first reply of 180 minutes, roughly 49% of leads have gone cold before anyone answers them.
49% gone cold before anyone answers
Deals closed a month
36
Revenue a month
KES 2M
Left on the table a month
KES 2M
Decay curve fitted to the published studies below, applied as a multiplier against your own close rate. We're not claiming to know your business — change any input and the model follows.
Responding within 5 minutes makes you 100× more likely to reach a lead and 21× more likely to qualify it, compared with waiting 30 minutes.
Lead Response Management study — Dr James Oldroyd, MIT / InsideSales (2007)~15,000 leads across 100+ companies, tracked over three years.
Firms that tried to contact leads within an hour were nearly 7× more likely to have a meaningful conversation with a decision maker.
“The Short Life of Online Sales Leads” — Oldroyd, McElheran & Elkington, Harvard Business Review (2011)1.25 million leads across 2,241 US companies.
Median B2B first-response time is still 42–47 hours. Around 63% of companies never reply at all, and only about 7% answer inside five minutes.
Speed-to-lead benchmark aggregations (2026)253,817 inbound leads across 1,247 companies; corroborated by a separate 939-company panel.
What we actually fix
The money goes in the top and the lead lands at 11:40pm. Someone opens it at 10:15 the next morning. By then they've booked with whoever answered first.
Three staff, three tones, three different prices quoted for the same thing. Your brand becomes whatever mood the person on shift is in.
Nobody was ever taught to handle a price question, so they send a number and hope. That's not a quote, it's a coin flip.
“He said he'd think about it” is where most of your revenue is buried. One polite second message recovers more than any ad ever will.
No record, no review, no way to improve. Your best-performing script exists only inside one person's head.
And took the pipeline, the relationships and the technique out of the door with them. You started again from zero.
How it works
You hand over the channels you choose — one is enough to start. NDA signed before anything opens. Read-only first if you'd rather watch us watch.
Week one we build the document that makes us sound like you: tone, vocabulary, which language to answer in, banned phrases, the price ladder, what gets escalated and when. You sign it off. Nothing goes live until you do.
We answer beside you, not for you. You approve every reply until you get bored of approving them. Usually that takes about a week.
We take the channel. You get the numbers every week — response times, close rate, what people actually asked for, and every conversation in full.
The objection everyone has
Correct — unless somebody builds the document that makes them. That document is the first thing we deliver, and it's why the handover works.
Same inquiry. Four brands. Switch between them.
Luxury — Unhurried, precise, never discounts in the first message
Brand Voice Card
The actual week-one deliverable, one per client.
Live
These numbers come out of our own operations database. When the floor is quiet, it says so.
not measured yet
Receipts
Anonymised, client-approved, and replayable at the speed they actually happened. Every agency shows you logos. We'll show you the messages.
Deals shown
0
The people
Named humans on named shifts. You'll know exactly who is answering your customers, and so will we.
0/0on shift right now
The standard
Sourced continuously, not when we're desperate.
Written test first. If they can't write a clear sentence under pressure, the interview doesn't happen.
Two weeks on communication standard, objection handling, and the specific vocabulary of your industry.
They don't touch a live channel until they pass a test built from your Voice Card. You can set the pass mark.
Scored weekly on response time, tone adherence, follow-up discipline and close rate. Published to you, not hidden.
Someone from operations sends an inquiry to a live channel as a customer, and the agent doesn't know. The result goes on the scorecard. It's the only way to know the standard is real when nobody's looking.
What we believe
Every other opinion about sales is downstream of this one.
If a customer can tell they've been handed to an agency, we've already failed. There is no PETO signature anywhere in your channels.
They did the hard part. Treating that casually is the most expensive habit a business can have.
Answering fast isn't a growth tactic. It's the first thing you tell someone about how you'll treat them after they pay.
No pressure scripts, no invented availability, no promises you can't keep. We're borrowing your name and we intend to give it back intact.
Every claim on this page is a number we can show you in a dashboard. Ask us for it.
Commercials
Anchors below are starting points. The real number comes after a free audit of your current channels, because pricing a clinic like an e-commerce store would be lazy.
Pricing is quoted after the audit.
We’d rather look at your channels and volume first than publish a number that turns out to be wrong for you. The audit is free and takes about a day.
Book the free auditCoverage
Pick a plan to see the hours and channels it covers.
Ask the hard ones
No. We answer from your channels, under your name, using the Voice Card we build with you in week one. There is no PETO branding, signature or footer anywhere. If a customer ever asks directly, we tell them the truth — that's your team's policy to set, and we follow it.
Start small
Pick the channel you care least about. If the numbers don't move, you've lost two weeks and nothing else. If they do, you'll want to give us the rest.